Exclusions
The Ombudsman does not entertain any complaint:
- About labour and employment related matters, which must be addressed through the approved grievance, disciplinary and labour law procedures;
- About the conduct or decisions of the University Council or its committees, the University Senate or its committees or the Institutional Forum or its committees;
- About a matter of academic judgement (ie the quality of a student’s performance), unless the complaint relates to unfair marking or assessment, examination procedure irregularities or real and/or perceived bias against a student;
- Relating to a matter which is or has been the subject of judicial, arbitration or similar formal proceedings, resulting in an external binding ruling;
- Which is patently frivolous or vexatious.
Who may lodge a complaint with the Ombudsman?
- Do you feel aggrieved by the inadequate service and administration malpractice?
- Have you exhausted other internal complaints remedies and procedures?
- Have you checked the university’s enquiry information for the list of available avenues?
- Have you approached the Student Communication Centre in trying to resolve your query, by calling the number 0800 00 1870 during the hours 08h00 – 19h00, Monday to Friday?
- Have you sent an email to the relevant Dept/College?
- If you are an existing student always use your mylife email account in communicating with the university including the Ombudsman Office