Before you lodge your complaint, please confirm the following:
- feel aggrieved by the inadequate service and administration malpractice
- have exhausted other internal complaints remedies and procedures
- have checked the university’s enquiry information for the list of available avenues and have exhausted them
- have approached the Student Communication Centre in trying to resolve your query, by calling the number 0800 00 1870
- have sent an email to the relevant department or College but have not received adequate response
- have always used my mylife email account in case of students and official Unisa email address in case of staff members, in communicating with the university including the Ombudsman Office